Refund and Returns Policy

At HK Fragrance, customer satisfaction is our top priority. We strive to deliver exactly what we promise: premium fragrances, excellent packaging, and timely delivery. However, if we ever fail to meet our promise, we do offer returns and refunds under the following conditions.

1. Return & refund eligibility

You are eligible for a return or full refund if:

• You received the wrong product (different from what you ordered)
• The product was damaged during shipping
• The product is not as described or promised by us

We do not offer refunds or returns for change of mind, fragrance preferences, or minor packaging variations. Our products are carefully inspected before delivery to ensure quality and accuracy.

2. Return process

To start a return:

• Email us at info@hkfragrance.com or WhatsApp us at +92 300 9380388 within 3 days of delivery
• Mention your order number and the issue, and send clear photos of the product
• Our support team will review your case within 2 to 3 working days and guide you through the return process if you are eligible

Please make sure the item is unused, in its original packaging, and kept in good condition until our team responds.

3. Refund timeline

If approved, refunds will be processed within 5 to 7 business days via the original payment method or bank transfer. You will be notified once the refund has been started.

4. Shipping charges

Shipping charges are non-refundable unless the return is due to a fault on our end (for example an incorrect or damaged item). In eligible cases, we may also bear the return shipping cost.

5. Exchange policy

We do not offer direct exchanges. If you received a wrong or defective item, we will either replace it or issue a full refund, based on your preference and our stock availability.

Questions?

For any refund or return concerns, please reach out:

info@hkfragrance.com
+92 300 9380388

We are here to make things right, but only if we go wrong.